Return & Refund

At Basketor, customer satisfaction is our top priority. We strive to provide you with the highest quality products and a seamless shopping experience. If you are not completely satisfied with the items you received, our no-questions-asked return policy ensures that you can return or exchange products with ease.

Return Policy Overview

  • Fruits & Vegetables:

    • Return Intimation: Within 3 hours of delivery.
    • Return Policy: Products must be returned within 6 hours of delivery. We offer replacements or refunds based on the condition of the items.

  • Branded Products:

    • Return Intimation: Within 3 days of delivery.
    • Return Policy: Products can be returned within the next day. We provide replacements or refunds as per your request.

  • Loose Products:

    • Return Intimation: Within 3 days of delivery.
    • Return Policy: Items must be returned within the next day. Replacements or refunds will be processed accordingly.

How to Return Items

  1. At the Time of Delivery:

    • If you are dissatisfied with your order, you can return the products to the delivery personnel at the time of delivery.

  2. Contact Customer Support:

    • If you prefer to handle returns after delivery, please contact our customer support team. We will guide you through the return process and assist with replacements or refunds.

Conditions for Returns

  • Product Condition: Items must be returned in their original condition and packaging.
  • Proof of Purchase: A valid receipt or order number is required for processing returns.

Refund Process

  • Processing Time: Refunds are processed within a specific time frame based on the product category. Please allow additional time for the amount to reflect in your account.
  • Replacement: If you choose a replacement, a new item will be sent to you based on availability.

Contact Us

For any questions or assistance regarding returns or refunds, please reach out to our customer support team at info@basketor.com or call us at +91-9773633199. 

We are committed to making your shopping experience as pleasant as possible and appreciate your understanding and cooperation. Thank you for choosing Basketor.